Store Policies
Everything you need to know about shopping at Maxwell's House of Music.
Shipping Policy
We ship nationwide — fast and tracked! Your dream instrument delivered anywhere in the USA. Orders are typically processed within 1-2 business days. Shipping costs are calculated at checkout based on destination and package weight.
Return Policy
We want you to love your purchase. Items can be returned within 30 days of purchase in original condition for a full refund. Custom orders and clearance items are final sale. Please contact us before returning any item.
Payment Methods
We accept Cash, VISA, MasterCard, Discover, Diners Club, American Express, Google Pay, Shop Pay, Amazon Pay, Apple Pay, PayPal, and Venmo. Financing available through Synchrony and Affirm. Layaway available for in-store purchases.
Price Matching
If a competitor offers the same exact product in the same exact condition at a lower price, we'll match it (with proof). We want to make sure you get the best deal possible.
Privacy Policy
We respect your privacy. Your personal information is only used to process orders and improve your shopping experience. We never sell or share your data with third parties without your consent.
Warranty & Repairs
Most new instruments come with manufacturer warranties. Our full-service repair shop is here for all your maintenance and repair needs. Bring in your instrument for a free assessment.